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BrandMail® User's Guide
Welcome to LetterClick BrandMail®, the trouble-free service that effortlessly transforms every email you send into a professional business communication. Please add this page to your favorites list for future reference.

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Register and Connect To use LetterClick you must sign up for an account at www.letterclick.com and be using an email program for the email address you have specified to us. The first time you use LetterClick you must first connect the email program on your computer to the LetterClick server using the instructions we provide. You need to do this step for each computer that you use to send and receive email for this email address, if you use more than one computer. Sending BrandMail® Sending BrandMail® is just like sending regular email. Easy! Attachments, Multiple recipients (up to 50), CC:s, BCC: all work just the same!

If you don't want to send a particular email in BrandMail® format, you can just type NOBRAND or NOFORMAT and a space at the front of your subject line, it will be removed and the message will go out just the way you typed it without BrandMail® formatting... remember to add your signature lines as BrandMail® will not be automatically adding them.

Your account also comes with a personal BrandMail® format. Simply type TEMPLATE=prs and space before your Subject line to use this personal style BrandMail® format for a particular email. You can view and configure this format by logging into your account at www.letterclick.net and using Change My - Profile - Stationery - Personal - BrandMail®.

If you are a BrandMail® customer who registered for our service prior to November 2003 and receive an error when using TEMPLATE=prs, then log into your account and use Contact Us to request an update to your account that will allow you to send this BrandMail® style. BrandMail® Account Settings Your BrandMail® account has two settings you should know about. Initially your account is set so that you will receive a formatted copy of every email that BrandMail® processes for you, so that you can see exactly what BrandMail® does with your messages and can file an exact copy of what your recipient receives. If you want turn this feature off for any reason, simply log into your account at www.letterclick.net and use the Change My - Profile page referenced in the left margin menu.

Your account is also initially set so that BrandMail® will format emails to yourself, or to others in your company (e.g. @ibm.com). You may want to turn this feature off, as it usually unnecessary to use BrandMail® formats within your company. If you want turn formatting inside your company off, log into your account and use the Change My - Profile left menu item. Changing Your BrandMail® Content Your BrandMail® closing, signature choice and personal contact information can all be modified by you. You can even load the marketing message area of your BrandMail® and change logos and signature files. If you want to make changes in your personal information or change the content of your BrandMail®, simply log into your account at www.letterclick.net and use the Change My - Stationery page referenced in the left margin menu, then choose Business BrandMail®. You will be able to view and change which signature is used on your BrandMail®, make changes to your contact info, and will be able to alter several other aspects of your BrandMail® content.

Your account is also initially set so that BrandMail® will format emails to yourself, or to others in your company (e.g. @ibm.com). You may want to turn this feature off, as it usually unnecessary to use BrandMail® formats within your company. If you want turn formatting inside your company off, log into your account and use the Change My - Profile left menu item. Customizing BrandMail® Formats The format of your BrandMail® is controlled by a special HTML template. Initially your account is set up with a standard template that contains your business graphics, signature and information. You may log into your account at www.letterclick.net and select Change My - Stationery - BrandMail® to choose and customize your BrandMail® appearance. You can even add marketing messages and disclaimers to your BrandMail®.

If you are a BrandMail® customer who registered for our service prior to November 2003 and your layout style shows as Custom when you view stationery, then use Contact Us tab to request an update your account so that you can view, choose other formats and customize your BrandMail® format.

If you want to further customize your BrandMail® HTML or hire a web graphics designer to do so, you can. Design of our templates is not recommended for novices, as many HTML design considerations need to be kept in mind, just as for web pages. You may contact us for recommendation of a web designer to assist you, or to obtain complete instructions on how you can work with a designer to create and load your own default templates.

You may also have more than one BrandMail® template that you use. In this case, additional formats beyond your default template are named and you use them by typing TEMPLATE="name" at the front of your subject line. Using BrandMail® for Mailings BrandMail® includes features for permission based emailings to your customers and prospects. No SPAM is allowed, and membership and service will be terminated if LetterClick is used for unsolicited email advertising.

The BrandMail® List Mailing feature is quite powerful. You create a Comma Separated Value (CSV) format file with your data with Microsoft Excel or by exporting, minimally a list of email addresses, and attach it to the HTML email you wish to send. You can send your standard BrandMail® format or any HTML email with a list of recipients to SendToList@letterclick.net, and it is processed into individually addressed and sent emails. You can even provide recipient specific data (if any) to be merged into each email. There is a $0.02 surcharge for each email sent with this feature. For complete info on this feature of BrandMail®, click here. If You Have a Problem BrandMail® is very reliable, however, because there are hundreds of different email programs and servers installed, we occassionally hear of a problem where a BrandMail® cannot be delivered or may not display properly. We have a simple procedure for problems that arise with how BrandMail® displays, or with deliveries that provides us most of the technical information that we need to resolve a problem.

If it is a display problem, have your recipient who has the problem forward your email and a description of the display problem to TroubleReport@hq.letterclick.com (or TR@letterclick.com).

If you receive a delivery error message email that you do not understand, you should forward that email message to TroubleReport@hq.letterclick.com (or TR@letterclick.com).

Thank you for choosing LetterClick. We welcome any suggestions you may have for improving the value of our service to you.


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